Wix App · v1.7.0 · Live on the Wix App Market
Knowledge Base & Help Centre
Help articles with headings, steps and pictures — searched in the visitor’s own browser, with no cap on articles and no badge on any plan, ever.
- No cap on articles
- Search goes deep
- One request a page
- No watermark
The gap it closes
The shelf a buyer actually searches is empty. Ten of the twelve phrases return nothing real at all — knowledge base gives 48 cards and no real supply, and so do help centre, support articles, article library, user guide, how to guide, support center and tutorials. wiki returns four cards and none of them is one.
The two phrases that do return something return one app each, and neither has a free plan. One is $7.21 a month with a seven-day trial and a single plan whose feature list prints the same two bullets twice. The other is $9.64 a month with a fourteen-day trial and a single plan that does the same.
The adjacent base is measurable and its complaints are long-form shaped. The FAQ app with the biggest installed base sits at 2.7★ over 1,161 reviews, and they group cleanly: “it bloats HTML for the page you place it on … you also end up with duplicate content issues, because the content is hidden but still reflected on the backend” (12 votes); “Google can not read and crawle the FAQ … SEO don’t work” (7) and “Google can’t search the FAQ which means it’s a big miss for SEO” (8); “How can I place the FAQ to the site of interest? … it defaults to displaying on the homepage” (17) and “FAQs can’t be added on separate pages” (12); and a run of people whose sites it rearranged on the way in — “Broke my site” (12), “it immediately messed up my site and moved things in the wrong position” (9).
And the busiest brand on that shelf sells exactly the things a help centre is made of: five entries free, then $4.98 a month for the search box and to remove its own name from your website, $9.14 for letting visitors vote an answer up or down, and $16.07 to stop counting entries. All four are free here.
How it works
Three steps, then it runs itself.
- 01
Write the answer properly
Headings, numbered steps, bullets, a quote worth pulling out, code, and pictures from your own media. Press Enter and you get a new line — it does what you expect. A live reading time and a heading count while you type, so you can see what you are making.
- 02
Put it where the question is asked
Group articles into topics, tag them across topics, and scope a placement to one topic — so the billing articles are on the billing page and the delivery ones on the delivery page. That is free. The element appears only where you drag it, as many times as you like, and it creates no pages.
- 03
Let people find it and tell you if it helped
Search runs in the visitor’s browser and reaches inside the articles’ own words, not only their titles. Every article asks whether it helped, and you read the answers in your dashboard — on every plan, including the free one.
How it behaves
The decisions that matter.
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No cap on articles, topics or placements
Eleven articles or eight hundred, on as many pages as you like. The busiest FAQ brand on this market gives away five entries and charges $16.07 a month to stop counting; here there is no number you can exceed.
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No watermark and no badge, on any plan, ever
Not on the page, not in the editor, not on a printed article. There is nothing of ours on your page to remove, because there is nothing of ours there.
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Search reaches inside the articles themselves
Measured on a published page: a word that appears nowhere but inside one article’s ninth paragraph returns exactly that article, instantly, with zero extra network requests. Searching, filtering and sorting all happen in the browser.
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The page loads the shelf, not the library
Measured on a published page: exactly one request per placement, and no third-party request at all. The page receives a card per article and a short search key; an article’s own words arrive only when somebody opens it.
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It adds itself to no page and creates no pages
It appears where you drag it and nowhere else, it makes no dynamic page, adds nothing to your menu, and moves nothing on the page it is on. The most-voted complaint about the app next door is that it lands on your home page and will not be moved.
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Nobody can type anything into it
Feedback is a button and, on Pro, a reason you wrote in advance — so there is no inbox to moderate, no spam, and nothing personal stored. This app never receives a message.
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Your articles are your own data
Every article is an ordinary row in your own site’s data, visible in your CMS and exportable to a CSV on every plan, at any time. Remove the app and the words are still yours.
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Structured data on every plan
Every help centre publishes Article and ItemList structured data into the page, so the articles describe themselves to search engines by name, summary and link. It is free here; the one priced rival that mentions structured data sells it inside a plan with nothing free under it. It is correct data, not a ranking promise.
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It measures nothing about your visitors
No cookie, no local storage, no session, no identifier, no third-party request. A vote writes a tally against an article and nothing whatsoever about the person who cast it.
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It reads on a phone
Measured at 390 pixels on a published page: the article opens full-height with the head fixed, the words scrolling, and the buttons pinned on screen — never below the fold, at any window height.
Pricing
Free tier that actually works.
Billed per site through the Wix App Market, monthly or yearly (yearly saves 20%). Every paid plan starts with a 14-day free trial. The free plan is deliberately functional and never expires, so the app can prove itself on a real site before you pay for it.
Free
$0
Pro
$9.99/mo
or $95.88/yr
Business
$19.99/mo
or $191.88/yr
Documentation & data handling
Everything it touches, stated plainly.
Installing & getting started
- Add Knowledge Base & Help Centre to your Wix site from the App Market and approve the permissions listed below.
- Open it from your site dashboard under Apps. It adds the Help centre element (editor widget, any page, any number of times) / Dashboard page.
- Follow the three steps above. The free tier covers no cap on articles, topics or placements, all four arrangements, search that reaches inside the articles’ own words, topics and tags, the full reading view with your own headings, lists, quotes, code and pictures, “was this helpful” with the answers kept, related reading, a link straight to one article, published and updated dates, Article structured data, a “still need help” button in five modes, every visitor-facing word editable, and CSV export, so you can prove it works before paying.
- Stuck? Email support@buildsbyluke.com — two business days response.
Permissions, and why each one
SCOPE.DEV_CENTER.APP-INSTANCE-READ-BASIC-INFO- Read which plan the site is on, so Pro and Business features unlock.
What is stored, and where
- Your articles — every title, summary, paragraph, topic, tag, date, link and design choice — are stored in collections inside your own site, and are exportable to a CSV at any time on any plan.
- No file is ever uploaded to this app. A picture inside an article is a link to one that already lives in your own media, drawn from that address untouched.
- Nothing about a visitor is stored. No cookie, no local storage, no session, no identifier. A vote writes one row saying an article was voted on — with, at most, which of your own written reasons was chosen — and nothing about who chose it. There is no free text anywhere a visitor can reach.
- The widget makes one request per placement and then runs everything in the browser. It contacts no third party.
- Uninstalling removes the app’s collections. Nothing else on your site is touched.
Technical detail
- Version
- 1.7.0
- Hosting
- Wix (the app runs on Wix’s own infrastructure — no servers of ours)
- Runtime
- Wix CLI app — Astro + React, Node.js
- Authentication
- Wix app-instance identity, verified on every request
- Wix surfaces
- Help centre element (editor widget, any page, any number of times), Dashboard page
- App ID
14a80be6-ecd3-42f1-a306-dc08d59a9ec1- Support
- support@buildsbyluke.com
- Support SLA
- Two business days
- Publisher
- Builds By Luke, Canada
Questions people ask.
How many articles can I have on the free plan?
As many as you like, in as many topics as you like, on as many pages as you like. There is no number you can exceed. The busiest FAQ brand on this market gives away five entries and charges $16.07 a month to stop counting, so there was nothing to undercut feature by feature — the free plan is the product.
Is there a watermark or a badge on the free plan?
No, and there is none on any plan, ever. There is nothing of ours on your page to remove.
How is this different from an FAQ?
An FAQ is a list of short questions that fold open. This is for the longer answers — the ones with steps, headings and pictures — and each one opens in its own reading view with a link you can send somebody. If your answers fit in a sentence, use an FAQ; if they need a numbered list, use this.
Does the search look inside the articles or only at the titles?
Inside the articles. Every card carries a compact key built from the article’s own words, so a word buried in the ninth paragraph is found — and it is found in the browser, with no request and nothing to wait for.
Will it slow my page down?
The page loads a card per article, never the articles. One request per placement, measured; an article’s words arrive only when somebody opens it, and there is no third-party request at all. The app with the biggest base on this shelf is criticised for exactly the opposite — it renders every section into every page it is on.
Can search engines read my articles?
Every help centre publishes Article and ItemList structured data into the page, on every plan, describing each article by its name, summary and link. That is correct structured data; what a search engine does with it is up to the search engine, and this app promises nothing about rankings.
Can I put different articles on different pages?
Yes, and that is free. Scope a placement to a topic and it shows only that topic — billing help on the billing page, delivery help on the delivery page. Several separate help centres, each with its own articles and its own wording, is Pro.
What happens when somebody says an article did not help?
The vote is recorded at once, and you read it in your dashboard on every plan. On Pro it then asks which of your own written reasons it was. A visitor cannot type anything into this app anywhere, which is why there is no inbox and no spam.
What happens if I stop using the app?
Your articles are ordinary rows in your own site’s data — you can see them in your CMS and export them to a CSV at any time, on any plan.
Does it work on Wix Studio?
Yes. It is a custom element, so it runs on Wix Studio, the classic Wix Editor and Wix Harmony — the same app and the same settings panel. It was built and verified on a published Wix Studio page and on a published classic Wix page.
Put Knowledge Base & Help Centre on your site.
Add it, use the free plan on a real site, and only pay once it has earned it.